Refund policy

Underhand Society Returns & Refunds

At Underhand Society, every piece is made to order especially for you. Because each item is produced individually after your order is placed, we’re unable to accept returns or exchanges for incorrect size selections, color choices, or changes of mind.

We know buying clothing online can sometimes make sizing tricky, so please take a moment to review the size chart on the product page before ordering. If you’re between sizes, we recommend checking the garment measurements to find the fit that works best for you.

Something arrived damaged or incorrect?

We want you to love what you receive. If your item arrives damaged, defective, misprinted, or with a manufacturing issue, please contact us within 30 days of delivery and we’ll be happy to make it right.

Please include:

  • Your order number
  • A brief description of the issue
  • A clear photo showing the problem

Once we review the issue, eligible orders will receive a replacement or refund at no additional cost. In most cases, you will not need to return the damaged item.

If more than one item in your order has the same issue, we may ask for a photo showing all affected products together.

Wrong size or color ordered

Because our products are made specifically for each order, we unfortunately cannot offer refunds, returns, or exchanges when:

  • The wrong size was selected
  • The wrong color was selected
  • You change your mind after ordering
  • The item fits differently than expected when the correct size was produced

We encourage you to double-check your size, color, shipping information, and order details before completing your purchase.

Print placement

Because many of our products are individually printed, slight variations in print placement may occur. Small placement differences are a natural part of the production process and are not considered manufacturing defects.

Delivery issues

If your package appears to be lost, damaged in transit, or there is another delivery problem, please contact us as soon as possible so we can review what happened and help determine the best next step.

Need help?

We’re a small brand, and we want every experience with Underhand Society to be a good one. If something doesn’t seem right with your order, reach out and we’ll do our best to help.

Contact us:
https://www.underhandsociety.com/pages/contact-us-we-are-inspired-by-you

Good people. Great games. Better experiences.